Technology
Our bodies rely on electrical and chemical signals running through the nervous system for everything. When you get injured or experience pain of any kind, extra energy is created at the source – similar to how a radio creates static. This extra energy creates a pain cycle that runs in a constant loop between the source of pain and the brain.The microscopic components within the Signal Relief patch work like an antenna to interrupt the pain signal and allow your body to more readily return to a balanced state.
We often tell our customers that you can use it until you lose it. The Signal patch is built to last over a year, as long as you take good care of it and keep it clean! If treated properly, the technology inside the layers of the patch can last for years. We offer a one year warranty if for some reason your patch needs to be replaced within the first 365 days.
No! The Signal patch is nothing like a TENS unit. Signal doesn’t send any electrical pulses into your body.
Signal is not a nerve block. You will still feel regular sensations in the area while the patch is in place.
Not that we have found! The patch isn’t picky when it comes to interrupting messages of discomfort from within the body. Time, location, and patience are all that are needed to experience relief!
More questions?Contact our customer service team at (833) 572-0403
Use and Care
More isn’t necessarily better! If you are experiencing discomfort in more than one area, having multiple patches is easier than moving one patch back and forth. For discomfort in one spot, one Signal patch is plenty! Finding the right placement is key, and many of our customers report the most success after leaving the patch on for 72 hours before deciding to adjust or move it.
The closer to the skin the better, but a slight distance such as fabric does not overly affect the efficiency of the patch. Many individuals have experienced relief wearing a Signal Patch over a light layer of clothing.
The Signal patch should be cleaned by hand with a damp cloth moistened with only water and a mild detergent. DO NOT use any alcohol based products directly on the patch! Allow the patch to air dry after cleaning. NEVER put the patch through a washing machine or dryer!
The Signal patch is durable and water resistant, but not completely waterproof. We do not recommend soaking the patch. If the patch gets damp or wet, simply dry the patch off with a soft cloth and it should be fully functional!
When the patch is in the right place, you might feel a warm or tingling sensation. If you do not feel any of these effects, try adjusting the location until you do. We recommend leaving the patch on for at least 5 minutes in one location before moving it. Leaving the patch on for 2-3 days, including overnight, is when most individuals feel the most relief!
Whichever you prefer! Since the technology is embedded between the layers of the Signal patch, there is no wrong way to wear it. *If you choose to use our adhesives, please apply them to the solid blue side of the patch.
Since there is no medication in the patch and nothing going into your body, there is no limit to how long you can wear the patch! Some people prefer to keep it on for only a few hours at a time, while others will wear it for days on end.
Typically, the longer you wear a Signal patch, the longer you can go without it! The duration of relief is dependent on the cause of your discomfort. Some people experience lasting relief after just a few hours, while others prefer wearing the patch daily for the best results.
No! There is no latex in the Signal patch or adhesives.
The Signal patch is actually powered from within! There are no chargers or cords required. Just place the patch and let it work!
Adhesives
Most people find the adhesives last for 2-3 uses, but it depends on where you are wearing the patch and for how long! If you cover the adhesives with the included clear plastic covering after each use, they will last longer.
The included adhesives are made of medical grade silicone.
If you experience skin sensitivity, you might want to skip the adhesives to be on the safe side! There are plenty of ways to reap the benefits of the Signal patch without using the adhesives. Many people prefer to place the patch using medical wrap, simply placing it inside their clothing, using tape on the outside of a thin layer of material, or using other types of medical grade tape.
For best new adhesive adherence, please remove any residual dirt, oil, or adhesive from the patch using a damp cloth moistened with only water and a mild detergent. Adhesives are easily removed by rubbing the edge gently until the adhesive lifts up and can be pulled off.
If your skin is sensitive, we recommend you don’t use the adhesives and place the patch using another method! If the Signal patch itself causes irritation, we offer a 45-day money back guarantee.
Common Concerns
The Signal patch is not intended for use by young children. Pregnant women should consult their doctor.
Yes! The Signal Relief Patch is a great travel companion. You can wear it through airport security, though some TSA agents may ask you to remove it during screening. If that happens, simply remove the patch and put it back on once you’re through security.
There are no known side effects.
The Signal patch is a general wellness product. All serious medical questions should be discussed with your general physician prior to using the patch!
Distress is an important communication tool to help us prevent further injury. The Signal patch does not cut off communication to the injury or numb the area like other popular relief treatments. Rather, it eases the discomfort so that those with chronic afflictions or injuries suffer less. You can still feel the injury if you move it, but the Signal patch helps to alleviate aching discomfort!
Yes!
The same amazing technology that powers the Signal Relief patch can be found inside the layers of Jovi! The Jovi patch is softer, smoother, and shaped in a way that is comfortable to wear over areas of the body that are most commonly affected by menstrual cramps.
We highly discourage altering the patch in any way. If it is intentionally cut or torn, the one year warranty and 45-day money back guarantee are void.
Shipping & Returns
To pause or cancel your Signal Relief adhesive subscription, create a Shopify account by clicking on the person icon or "Log in" in the main navigation at signalrelief.com. Once you have created an account, log in and click "Subscriptions" under the "View Addresses" section. Click the subscription number and edit your plan as needed.
- Orders are processed Monday–Friday (excluding holidays), and fulfillment typically takes 1–2 business days before shipping. Shipping estimates shown at checkout begin after fulfillment. Orders placed after 12:00 PM MST, on weekends, or on holidays will begin processing the next business day. Expedited shipping is available, but next-day fulfillment cannot be guaranteed outside of normal processing times.
- Economy orders are delivered via USPS, Express orders are delivered via FedEx, and Express orders are delivered via UPS.
If we are unable to change the shipping address once your order has been submitted, here are a few options available depending on the carrier:
- Economy Shipping (USPS):
- Expedited or Express Shipping (FedEx or UPS):
When the status of your package is updated as "delivered" by the shipping carrier, you will automatically receive a delivery status email. Sometimes, a package will be marked as delivered prematurely and may arrive within the next business day.If you still have not received your package, here are the steps we recommend:For USPS deliveries:
- Wait one additional business day, as USPS delivery vehicles use GPS that can occasionally mark a package as “delivered” by mistake.
- Contact your local post office (not the USPS hotline). Ask who delivered the package and request details of that day’s delivery. USPS is familiar with these inquiries and may be able to locate your package.
For FedEx or UPS deliveries:
- Contact the carrier directly (FedEx Customer Service or UPS Customer Service) and provide your tracking number. Ask for a proof of delivery or delivery details.
- Create or log in to your account with FedEx Delivery Manager or UPS My Choice to see more delivery details, hold the package at a facility, or request assistance with mis-deliveries.
Signal Step
About Signal Step
What is the Signal Step insert?
Signal Step is a shoe insert designed to provide targeted relief directly through your feet. It uses the same revolutionary Signal Relief technology found in our original patches, now optimized for use inside footwear. Signal Step works passively throughout your day—no batteries, charging, or medication required.
Is the technology different from the Signal Relief patch?
No. Signal Step uses the same clinically tested Signal Relief technology as our patches. Both products contain an array of millions of micro-particles that interact with the electrical signals generated by injured or irritated tissues when placed on or near the source of discomfort, helping provide soothing relief.
If you love the results from our Signal Relief patches, you’ll love Signal Step.
What types of discomfort is Signal Step designed for?
Signal Step is designed to support general foot discomfort, including heel discomfort, arch-area discomfort, and foot fatigue from daily activity. As with all Signal Relief products, individual results may vary.
Signal Step is a general wellness product and is not intended to diagnose, treat, cure, or prevent any medical condition.
Fit & Placement
How do I know which insert goes in which shoe?
Each insert is clearly marked Left or Right. Place each insert in the corresponding shoe to ensure proper alignment with your foot’s anatomy.
Where should I position the insert in my shoe?
For best results, place the Signal Step flat inside your shoe and align it with the heel area.
Even if your discomfort is closer to the ball of your foot or toes, heel alignment is important for optimal interaction with the body’s natural signaling pathways.
What types of shoes can I use Signal Step in?
Signal Step is designed to fit in most shoes, including athletic shoes, work shoes, boots, and casual footwear. For use in open-toed footwear, we recommend using the included adhesive to secure the insert to the sole of your shoe(s). If your Signal Step is exposed to excess moisture, remove it and wipe it dry with a soft cloth.
Can I use Signal Step with my existing insoles or orthotics?
In many cases, yes. Signal Step can often be placed above an existing insole or orthotic, depending on comfort and shoe space. We recommend experimenting to find what feels best for you.
Can I move the Signal Step between different pairs of shoes?
Yes. Signal Step inserts can be transferred between shoes. Optional adhesives may be used if you prefer additional stability.
Adhesives & Proper Use
Do I need to use the adhesive?
No. Adhesives are optional and provided only to help keep the insert secured inside your shoe as needed.
Important:Signal Step adhesives are not intended for direct contact with skin. Do not apply Signal Step or its adhesives to your foot or any part of your body.
Will the Signal Step still work if it shifts slightly in my shoe?
Yes. Minor movement inside the shoe is normal and will not affect performance. Adhesives may be used if you prefer a more secure fit.
Can I wear Signal Step inside my socks?
No. Signal Step is designed to be worn inside footwear only and should not be placed inside socks. Signal Step is intended to be placed on a flat (sole) surface.
Wearing a Signal Step inside a sock may cause unnecessary bending or shifting, which can affect how the insert fits and stays positioned inside the shoe.
Signal Step is designed to be worn inside footwear, as wearing the insert inside a sock may cause unnecessary bending or shifting. As a reminder, do NOT use the included adhesive directly on the skin.
Wear Time & What to Expect
How long can I wear a Signal Step each day?
Signal Step is safe to wear throughout the day during normal activities, including work, exercise, and extended periods of standing or walking.
When will I notice the results?
Some users notice relief quickly, while others may need several days of consistent use. We recommend wearing Signal Step regularly for a few days to evaluate how your body responds.
Will I feel anything when wearing a Signal Step?
Most users do not feel any sensation. Some individuals may notice mild awareness or a subtle warming sensation. This is normal and varies by person.
Is it normal for Signal Step to bend or conform to my foot or shoe?
Yes. Some bending, flexing, or conforming to your foot or shoe shape is normal and expected during regular wear.
This does not affect performance or how the technology works. Signal Step is designed to adapt to natural movement inside footwear while continuing to function as intended.
Can I wear just one insert?
Signal Step is designed to be worn as a pair, but some customers choose to wear a single insert depending on their needs. Comfort and results may vary.
Guarantee & Warranty
Does Signal Step come with a money-back guarantee?
Yes. Signal Step is backed by our 45-day money-back guarantee.
If you’re not satisfied with your experience, you may return the product within 45 days of purchase in accordance with our return policy.
What is the warranty period?
Every pair of Signal Step inserts includes a 6-month product warranty covering manufacturing defects.
What is not covered under the warranty?
The warranty does not cover:
- Normal wear and tear including bending/creasing.
- Loss or misuse
- Damage caused by cutting, trimming, or modifying the inserts
- Improper use
Safety Information
Signal Step is a general wellness product. If you have a pacemaker, defibrillator, implanted neuromodulation device, reduced sensation in your feet, or ongoing medical concerns, consult your healthcare provider before use. Please consult your physician before using any wellness product if you are pregnant or planning to become pregnant.
Signal Step is intended for adult use.
